RETURNS & EXCHANGES POLICY
At OVRLD, we maintain strict quality standards for all our products. To ensure fairness and operational efficiency, we follow a no-return policy. However, we do allow exchanges under limited circumstances as outlined below.
No Returns
All purchases made on ovrld.com are final. We do not offer refunds or returns once an order has been successfully delivered.
Exchange Eligibility
Customers may request an exchange of the same product only under the following circumstances:
Size Exchange
If the ordered size does not fit, customers may request a size exchange for the same product, subject to stock availability.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect item, you are eligible for an exchange for the same product.
Exchange Request Window
Exchange requests must be submitted within 72 hours of delivery through our exchange portal. Requests submitted after this timeframe will not be accepted.
Exchange Conditions
To qualify for an exchange:
- The product must be unused, unworn, and unwashed.
- All original tags, packaging, and labels must remain intact.
- The product must be returned in the same condition in which it was delivered.
OVRLD reserves the right to reject any exchange request if the returned item does not meet these conditions.
Additional Exchange Conditions
To prevent misuse of the exchange policy, the following conditions also apply:
- Products that show signs of wear, washing, perfume, deodorant stains, makeup marks, or alterations will not be eligible for exchange.
- Unboxing videos or clear images may be required for damaged or incorrect product claims. Claims without sufficient proof may not be approved.
- Exchanges requested due to personal preference such as change of mind, color preference, or style choice will not be accepted.
Exchange Limit
Only one exchange request per order will be permitted. Multiple exchanges for the same order will not be processed.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Products purchased during sale or promotional events
- Items showing signs of wear, washing, or damage caused by the customer
- Products returned without original tags or packaging
- Exchange requests made after the allowed request window
Exchange Pickup Fee
All approved exchanges are subject to a ₹99 pickup and logistics fee, which will be charged during the exchange process.
Product Inspection
All returned items will undergo a quality inspection once received by our team.
If the returned product fails inspection, the exchange request will be declined and the product may be returned back to the customer.
Stock Availability
All exchanges are subject to product availability. If the requested size is unavailable, our team will assist you with the next available option.
Processing Time
Once the returned product passes inspection, the replacement product will be dispatched within 3–5 business days.
Contact
For exchange-related queries, please contact us at: